Please read before ordering:
Inspection
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Cairo & Giza – 1 item: You can check the item on delivery.
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Multiple items or other governorates: Shipped by courier → cannot be opened on delivery.
Returns
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Returns accepted within 14 days.
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Must be returned through the branch (Cairo).
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For outside Cairo/Giza:
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Inform us immediately after receiving the shipment.
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We reply within 24 hours and arrange a pickup for quality check.
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Refunds
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Issued through Vodafone Cash or returned at the Cairo branch.
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If there is a manufacturing defect, we cover full shipping cost.
Exchanges
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Discounted items: Exchange only.
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Sizes 3XL–9XL: Exchange only within 14 days (store only).
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No returns or exchanges for:
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Scarves
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Gloves
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Accessories
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Evening wear
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Custom orders
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During Sales/Offers
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No returns.
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Exchanges only within 14 days → item must be unused, in original condition, with tag attached.